Shipping policy
Shipping Policy
Last updated: June 2026
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with your tracking number once your order has been dispatched.
Shipping Destinations
We ship to the United States and across Europe. If your country is not available at checkout, please contact us and we'll do our best to assist you.
Shipping Times
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–20 business days |
| Europe | 10–20 business days |
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high demand periods such as holidays. We are not responsible for delays caused by customs or postal services.
Shipping Rates
| Order Total | Shipping Cost |
|---|---|
| Under $49.98 | Standard shipping fee applied at checkout |
| $49.98 and above (2+ items) | FREE Shipping |
Free shipping is automatically applied at checkout when your order qualifies.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number. You can use this number to track your package through our carrier's website. Please allow up to 48 hours for tracking information to update after your shipping confirmation email is sent.
Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in our product or shipping prices. We are not responsible for any delays caused by customs clearance.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at [your support email] and we will investigate the issue with the carrier. In the rare case of a lost package, we will offer a replacement or full refund.
Incorrect Address
Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your support email] — we can only make changes before the order has been dispatched.
Contact Us
If you have any questions about your order or our shipping policy, please reach out to us at:
📧 servalukas@gmail.com
We aim to respond to all inquiries within 24–48 business hours.